Terms Of Use

These Terms & Conditions (T’s & C’s) constitute the sole record of the agreement between you and SuccessorX in relation to the subject matter hereof. Neither you nor SuccessorX shall be bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein. These terms and conditions supercede and replace all prior commitments, undertakings or representations, whether written or oral, between you and SuccessorX in respect of the subject matter hereof. No addition to, variation or agreed cancellation of any provision of these terms of use shall be binding upon SuccessorX unless agreed to in writing by SuccessorX. No indulgence or extension of time which SuccessorX may grant to you will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of SuccessorX in terms hereof, save in the event or to the extent that SuccessorX has signed a written document expressly waiving or limiting such rights. 

1.1. This Site and digital platform, is owned and operated by SuccessorX, a company registered in South Africa with the company registration number 2020/874722/07 t/a GoodWill  and affiliates  

 This Service is designed to allow users to create a valid will & testament , by engaging a conversational virtual assistant, or “chatbot”.  Communication with the chatbot will occur via WhatsApp and other channels. 

 1.2. The following terms and conditions, which include the privacy policy applicable to the user’s usage of and interaction with our digital platform, govern the relationship between the user and SuccessorX with respect to the use of our Service. 

 1.3. By using our Service, you are agreeing to comply with and be legally bound by the terms and conditions outlined by SuccessorX. You are required to express consent for the processing of your  personal information. This is dealt within the terms and conditions. 

2.1 No opinions, research information, data or content contained on the Site or our digital platform, (whether posted by SuccessorX or a third party) should be construed as advice. Before making any decision or taking any action that might affect your inheritance, you should seek specific, professional and legal advice on inheritance planning and access our guidelines concerning the creation of a will and testament.

3.1. You may utilise the material contained on the Site for your own, non-commercial use. 

 3.2. You must not, other than as provided for in these terms and conditions: 

3.2.1. reproduce, redistribute, alter or transmit any material or information contained on SuccessorX site(s) and digital platforms; 

 3.2.2. Use the material for commercial purposes without first obtaining the express written consent  from SuccessorX; 

 3.2.3. Remove any copyright, trademark or other intellectual property right notice contained in the material; 

 3.2.4. Use the material from the Site in any manner or for any purpose which is unlawful or in any manner which violates any right of SuccessorX Under clause 3.3 below you indemnify SuccessorX against certain claims, and this places various risks, liabilities, obligations and legal responsibilities on you. 

 3.3. To the extent permitted by law, you hereby indemnify SuccessorX against any and all claims arising from the use by third parties of any material from our Service that they have accessed as a result of your reproduction, redistribution, alteration or transmission of that material in contravention of these terms and conditions. 

4.1. Some information from our Service may not be freely accessible. You may be asked to provide some personal information and payment details before accessing a will and testament template etc.  

 4.2 SuccessorX reserves the right to introduce a fee in its range of services in relation to will making at any given time. If such a charge is introduced, SuccessorX may deny access to  certain forms of restricted information if you do not pay the relevant fees and comply with any further registration requirements that SuccessorX may, in its sole discretion, decide to introduce from time to time. SuccessorX will only use the Personal Information in accordance with its privacy policy. The Site may use a range of identifying questions and even cookies to verify the identity of users who have registered to access the protected information. Please refer to our privacy policy for clarity 

5.1. SuccessorX reserves the right to suspend or terminate the operation of the Service at any time for the purposes of support and maintenance or to update the information contained on the Site or for any other reason, at the sole discretion of SuccessorX.  

5.2. SuccessorX is not obliged to give any notice of such termination or suspension. 

5.3 Your use of our Service will be professional, timely, secure, and free from erro

While SuccessorX aims to ensure that you have a will and testament that is complete and accurate, and in line with RSA legislation, SuccessorX is not a Law Firm, and does not provide any legal advice. We provide the templates to help draft a valid will and testament, the services and documents are not a substitute for  any legal advice. Further , you are not required to acquire the service of an attorney to draft a valid will and testament. With that said , we provide tools that empower you to independently create your own valid will and testament.  

Through our platform ,you will have access to knowledge that is already available to the public to create a will and we ensure that it is accurate and updated regularly through our product strategy.  

SuccessorX attempts to ensure the accuracy and reliability of our Service. 

However, due to the possibility of human error, technical error and other factors – to the extent allowed by law – SuccessorX does not in any way guarantee: 

  • the availability, truth, accuracy, completeness or reliability of such information
  • that such information is always up to date
  • that your access to the Site will be uninterrupted or error-free

6.2. To the extent permitted by law, you must be satisfied that you may lawfully access our Service, create a will and testament via our digital platform and/or act upon the material contained on the digital platform. SuccessorX accepts no responsibility for any unauthorised access or actions in respect of these matters. It is your responsibility to ensure that you have the necessary testamentary capacity. Any information you input as a result of your use of the Service is required to be accurate and you need to ensure that your will and testament is valid, and in accordance with legislation. 

As a user, you agree that you will not:  

8.1. Use this “Service” in any unlawful or inappropriate manner, as determined by SuccessorX , or in any other manner that could damage, disable, overburden, or impair the Service offered  

8.2. Impersonate any person, or falsely state or otherwise misrepresent yourself, your personal information, while making use of our Service; 

8.3. Unlawfully interfere with any user, host or network including, without limitation, sending of or causing the sending of, numerous duplicate automated and/or excessive, similar messages, flooding, deliberate attempts to overload a system and broadcast attacks 

8.4. Disseminate and deploy any malicious code, including but not limited any code that contains any back door, time bomb, trojan horse, worm, drop dead device, mobile device virus or other mobile software routine or code intended or designed to permit access to or the use of a mobile device system by an unauthorized third party, or disable, damage, erase, disrupt or impair the normal operation of a mobile device system; 

8.5. Commit any act that is likely to result in retaliation against us or the Website 




9.1. If these terms and conditions and/or any product and/or services provided under these terms and conditions  are regulated by the Consumer Protection Act No 68 of 2008, as amended, replaced or re-enacted from time to time (“Consumer Protection Act”), it is not intended that any provision of these terms and conditions  contravenes any provision of the Consumer Protection Act, and therefore all provisions of these terms and conditions must be treated as being qualified, if necessary, to ensure that the provisions of the Consumer Protection Act are complied with. 

 9.2. Nothing in these terms and conditions does or purports to limit or exempt SuccessorX from liability for any loss directly or indirectly attributable to the gross negligence of SuccessorX . 

 Any person acting for or controlled by SuccessorX where the law does not permit this, and this clause also does not require you to assume the risk or liability for this kind of loss where the law does not permit this. 

10.1. No information or data on SuccessorX digital platforms  constitutes an offer to do business ,but is merely an invitation to do business. This means no agreements shall be concluded merely by sending a data message to SuccessorX digital platforms or SuccessorX owner(s). Valid agreements will require an acceptance of an offer by SuccessorX. 

10.2. No e-mail message shall be deemed to have been received by SuccessorX until a response has been issued from SuccessorX. An automated response from SuccessorX  digital platforms shall not satisfy this requirement. 

11.1. In the event that the user is an individual and SuccessorX offers her/him product or services for sale, hire or exchange by way of electronic transactions from, by or through the Service, SuccessorX makes the following information available to the user, in terms of Section 43(1) of the Electronic Communications and Transactions Act, no. 25 of 2002, as amended, (“the Act”):, as amended, (“the Act”): 

  1. Full name: Successor X t/a GoodWill and affiliates 
  2. Legal status: Registered private company
  3. Physical address:  Castellet,Syringa Avenue , Fourways 
  4. Web-site address: www.successorx.co.za
  5. E-mail address: support@successorx.co.za
  6. Registration number: 2020/874722/07
  7. i. Names of directors: Nilesh Makan , Kabelo Makua & Winston Jimu
  8. Place of registration: Republic of South Africa.
  9. Physical address where SuccessorX will receive legal serviceslegal@successorx.co.za 
  10. Description of the main characteristics of the services offered by SuccessorX to enable the User to make an informed decision on the proposed electronic transaction: SuccessorX provides a platform (GOODWILL) to guide you through the process to generate a simple will (LEFA), that can be used for succession planning in the event of death.  

Please access the user guide by selecting the following :  


Questions and contact information 

If you have any questions or comments related our Service, please contact us via support email. 

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